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Learn more about our highly dedicated community volunteers below!
Our Volunteer Chat Moderator team serves the community by making sure that the Warframe in-game chat channels remain civil. When automated moderation can’t catch the bad, these volunteers jump into action!
Alongside a team of professional, third-party moderators and automated bots like Kickbot, Chat Moderators oversee the in-game chat channels.
Learn more about the Chat Moderators Responsibilities, Code of Conduct, and Action Overview here.
Chat Moderators have the Chat Moderator Accolade (text box icon) in their in-game profile.
There is no application to become a Chat Moderator. Digital Extremes staff carefully select each Chat Moderator from the Warframe player community. We look for a history of positive contributions to the community and a spotless Warframe account history.
Updated: December 18, 2018
Overseeing chat and using the following Chat Moderation tools for players who violate the EULA, TOS, and/or chat violations listed in this Code of Conduct
Chat Moderators are volunteers for Digital Extremes. As such, they are expected to represent and uphold the standards established by the company. That said, any behavior in-game or on the Official Warframe Forums, personal social media accounts, websites, and/or anywhere Digital Extremes and Warframe is concerned should heed to the Code of Conduct. If violated, warnings will be issued, and repeat offenders will be removed from the program.
Chat Moderators are expected to hold a certain level of professionalism and diplomacy. They are volunteers for Digital Extremes and as such they are expected to represent and uphold the standards established by the company. That said, Chat Moderator behavior in-game, on the Official Warframe Forums, on personal social media, websites, and/or anywhere Digital Extremes and Warframe is concerned should heed to this Chat Moderator Code of Conduct. Chat Moderators are not exempt from and must follow the rules like any other player in Warframe. They are responsible for how they represent themselves and Digital Extremes during any personal interactions in and outside of the game.
The Code of Conduct extends to Chat Moderators across all languages, regions, and platforms (PC, Xbox, PSN, and Nintendo Switch).
If a Chat Moderator violates the Chat Moderator Code of Conduct, they will be warned. If repeated (3 warnings), their position as a Moderator will be revoked. A Chat Moderator can be outright removed from the position (even with no previous warnings) if determined necessary.
Share information from private Digital Extremes channels, which includes but is not limited to:
Use inappropriate language, which includes but is not limited to:
Abuse or flaunt their position as a Chat Moderator, which includes but is not limited to:
Use exploits, cheats, hacks
Buy or sell out-of-game items, which includes but is not limited to:
Advertise businesses or products that have not been approved by DE
Chat Moderators are given items to act upon, which can change based on how terms are used and altered within the community. In-game chat controls like Kickbot refer to a list of flagged terms that can be modified at Digital Extreme's sole discretion. Chat Moderators are expected to act with compassion and level-handedness. The list below covers general actionable items only. Please note that this is not an exhaustive list, and attempts to circumvent such rules will be actioned on accordingly.
Moderators are authorized to act upon the following:
Baiting others to trigger Kickbot
Repeated Recruiting in Region chat
Repeated trading in Region chat
Sexism and bigotry
Attempting to trade fake or real items
Sharing Personal Information
If a player wishes to dispute a case of Chat Moderation, or to report inappropriate behavior, they can do so by creating a ticket at http://support.warframe.com where it will be reviewed by Warframe Staff. Please note that support and other Digital Extremes staff will not discuss any punitive measures taken against Chat Moderators, showing them the same respect as we would any other community member.
Chat Moderation is a process performed by humans, and errors (such as misclicking on a moderation tool, or spelling issues) can happen, and we will take any steps to correct such issues. However, repeated abuse of the reporting function will be treated in the same manner as other kind of system abuse, and may result in punitive actions taken to a reporting player’s account.
Digital Extremes will not respond to, or take action on purposefully false claims, and will not tolerate the unfair hunting / targeting of individuals who are in any of our volunteer programs. As a result, Digital Extremes will treat such attempts as violations of our EULA and ToS, which can result in the temporary or permanent removal of a players access to Warframe.
Digital Extremes may amend the Chat Moderator Code of Conduct at any time in its sole discretion. Amendments and modifications will be effective immediately after publishing them on the Website.